The Snuggellow is the only pillow in the World that features a revolutionary Shoulder Nook and is completely customisable. These unique features ensure personalised neck alignment and longevity of the pillow by having its main components refillable, which reduces waste and is more cost effective.

The Snuggellow is made from premium memory foam, dacron Polyfil and bamboo fabrics.

We use a combination of overseas and Australian manufacturing to ensure the highest of quality fabrics and inserts.

The Snuggellow itself cannot be washed. We recommend purchasing a Snuggellow protector to ensure that your Snuggellow is kept clean. The protectors can be machine washed.

We understand that adjusting your Snuggellow may seem like a overwhelming task which is why we provide the ability for you to book a meeting with us via our 'Perfect your Snuggellow' sessions. These sessions are done via video call from our Snuggellow Adjustment Consultants who will guide you step by step on how to adjust your Snuggellow and get it perfect! We do recommend checking out our 'Instructions' page first.

Just like any pillow, the Snuggellow can soften over time. The great thing about the Snuggellow is that when this happens, instead of having to replace your entire pillow, we offer bags of filling to refill your Snuggellow to your perfect comfort level! We have received feedback that some reduction in height can occur at around 12 months after your purchase.

If your Snuggellow is feeling too hard and/or high, you will need to remove some of the filling. Simply unzip the back of your Snuggellow and remove some of the loose polyfill. Once you have removed a portin, ask someone to check that your head is laying flat and is in alignment with your back. If you still aren't sure book a 'Perfect your Snuggellow' consultation with one of our Snuggellow Adjustment Consultants and we can assist you in getting your Snuggellow perfect!

If your Snuggellow is feeling too low and/or soft, you will need to insert some extra filling. Simply unzip the back of your Snuggellow and insert some of the loose polyfill. Once you have finished, ask someone to check that your head is laying flat and is in alignment with your back. If you still aren't sure, book a 'Perfect your Snuggellow' consultation with one of our Snuggellow Adjustment Consultants and we can assist you in getting your Snuggellow perfect!

YES WE DO! We supply Australian made Faux Feather and high grade memory foam inserts to upgrade your comfort level, giving our Snuggellers a luxurious level of comfort. Check these out in our 'Shop' tab.

The Snuggellow is safe to use in pregnancy, in fact it is amazing to use whilst pregnant. The long legs provide support for your back and growing belly, which also keeps you on your side. What's even better is that the Snuggellow can be used beyond your pregnancy as a breast feeding pillow and as your regular pillow. No more wasting money on pregnancy pillows that can only be used for the duration of your pregnancy!

We have designed the Snuggellow to really nurture and encourage the side sleeping position. Sleeping on your side is known as being the healthiest sleeping position. Our goal is to train our Snuggellers to be a side sleeper but you can still sleep comfortably on your back if that is your preference.

The shoulder nook is a space on the under- side of the Snuggellow that has been intentionally designed to allow your shoulder to weightlessly slip in to your Snuggellow. Allowing your shoulder to have this space to rest comfortably, prevents your shoulder and neck from tensing up during sleep from having too much pressure and/or weight on it.

We are always looking for ways to better improve our quality and standards. We took on some feedback from our customers and made some incredible changes!

- Improved filling: Our Snuggellow's are now made from Premium Memory Foam and Dacron Polyfill.

- Launched our Protective Case: We have launched a protective case which is machine washable and provides another layer of comfort and protection.

- Cases Redesigned: Our Snuggellow cases have been redesigned to be a perfectly snug fit on the Snuggellow and are stitched to absolute perfection, to avoid unnecessary tearing.

- New Materials: We now use Bamboo, Tencel and Silk materials for our cases.

- Free Shipping: We dislike shipping fees just as much as you, so we have decided to get rid of our shipping costs!

- 30 Night Guarantee: We now offer a 30 night guarantee for a risk free purchase.

Snuggellow is an Australian Designed, Owned and Operated business located in Canberra, ACT!

Many years ago Snuggellow founder and CEO, Kelly had enough of not being able to find a pillow that ticked all of her needs, she would always toss and turn, get a sore neck, wake up with a dead arm and was constantly having to replace her pillow. There was nothing on the market that even came close. She set out on a mission to design the best side sleeping pillow on the market that wasn't only super comfortable but featured a revolutionary shoulder nook to reduce shoulder crush, provide back and abdominal support to reduce tossing and turning and be completely customisable to ensure that there was a combination to suit everyones personal sleeping preferences, and my gosh did she nail it!!!

Snuggellow was designed in Canberra, Australia and is manufactured in partnership with trusted supply-chain manufacturers in Australia and China that follow rigorous ethical and sustainability standards. We had the pleasure of meeting our Chinese Manufacturers in person here in Sydney, Australia in 2024! It was awesome to be able to build our relationship in person.

At Snuggellow, we are committed to reducing our environmental impact through a proactive environmental policy. We prioritise sustainability through designing our Snuggellow's to be refillable, this reduces waste by not having to replace the entire pillow that would usually end up in landfill. We use recyclable mailers and the packaging bags that our Snuggellow's are shipped in are reusable!

Yes we do! Please reach out to us at hello@snuggellow.com.au if you are interested in working with us.

We have designed a '5 Steps to a Perfect Sleep' .

All orders will be packed and shipped within 5 days of placing your order. Once your order has been shipped you will receive a tracking number so that you are able to track your package with Australia Post.

your tracking number will be emailed to you once a shipping label has been created on your order. If you have any trouble finding your tracking number please send us an email at hello@snuggellow.com.au and we can help you find it.

If the product arrives faulty due to a manufacturing issue please contact our team as soon as your order arrives at hello@snuggellow.com.au. Snuggellow also offers a free-exchange policy for products that are faulty beyond repair due to manufacturing fault, within 30 days of placing your order. You will need to send us a photo/s of the damage so that we can arrange a replacement to be sent. We do not offer returns for change of mind.

We understand that purchasing a new pillow, especially on the online can be daunting. We want to take the stress out of your purchase with our 30 day money back guarantee.

1. Your Snuggellow arrives and you need to make adjustments - refer to our Customisation Instructions

2. Still not feeling satisfied? The next step is to book a 'Perfect your Snuggellow Consultation'. A sleep consultant will guide you through making adjustments to your Snuggellow, tailored to your needs and comfort preferences

3. Sleep on your newly adjusted Snuggellow

4. Still not happy? You can reach out to our team again where we can assist in making further adjustments or contact us at hello@snuggellow.com.au for a refund

Please Note:

These steps are mandatory. We are extremely passionate and committed to ensuring that we offer professional advice to each Snuggeller, as our priority is to get your Snuggellow adjusted perfectly to you. Our customers journey and satisfaction is extremely important to us. We will NOT issue a refund unless you have had a 'Perfect your Snuggellow Consultation' (Step 2) and we can see that you have genuinely tried to make the Snuggellow work for you.

Here at Snuggellow we know how tough the cost of living is at the moment. We would like to help out our Snuggellers where we can with offering free shipping Australia Wide!

you can pay safely with via the Shopify payment gateway. you can also pay in four instalments via AfterPay.