We understand that purchasing a new pillow, especially on the online can be daunting. We want to take the stress out of your purchase with our 30 day money back guarantee.

1. Your Snuggellow arrives and you need to make adjustments - refer to our Customisation Instructions

2. Still not feeling satisfied? The next step is to book a 'Perfect your Snuggellow Consultation'. A sleep consultant will guide you through making adjustments to your Snuggellow, tailored to your needs and comfort preferences

3. Sleep on your newly adjusted Snuggellow

4. Still not happy? You can reach out to our team again where we can assist in making further adjustments or contact us at hello@snuggellow.com.au for a refund

Please Note:

These steps are mandatory. We are extremely passionate and committed to ensuring that we offer professional advice to each Snuggeller, as our priority is to get your Snuggellow adjusted perfectly to you. Our customers journey and satisfaction is extremely important to us. We will NOT issue a refund unless you have had a 'Perfect your Snuggellow Consultation' (Step 2) and we can see that you have genuinely tried to make the Snuggellow work for you.